We have a range of policies and procedures covering various aspects of our business operations.
Code of Conduct
Our code of conduct sets out the standards of service that copyright owners and users can expect to receive when dealing with Copyright Licensing. Read our Code of Conduct (pdf).
Personal information is any information about an individual that can identify that individual. In relation to our business, it may include phone numbers, addresses and information concerning individual publishers, authors, licensees, informants or suspected copyright infringers. We take our obligation to comply with the privacy principles set out in the Privacy Act very seriously. You can find out more about the privacy principles we adhere to.
We’re focused on helping owners of creative content earn a living from their work. The revenue we collect from licensing, after operating costs, is distributed to the owners of the works copied. For more information on how we distribute the money we collect from licensing, take a look at our Distribution Policy (pdf).
Compliments and Complaints
If you’ve had a great experience with us or have suggestions on how we could improve our services, we would love to hear from you. We want to provide a great service, so please include your name, contact details and a brief description of the situation. We will endeavour to get in touch with you within three working days. Please send feedback via our ‘Get in touch’ page.