We have a range of policies and procedures covering various aspects of our business operations.
Our constitution sets out our regulations to the conduct of Copyright Licensing New Zealand. Read it here. (pdf)
Code of Conduct
Our code of conduct sets out the standards of service that copyright owners and users can expect to receive when dealing with Copyright Licensing. Read our Code of Conduct (pdf).
We’re focused on helping owners of creative content earn a living from their work. The revenue we collect from licensing, after operating costs, is distributed to the owners of the works copied. For more information on how we distribute the money we collect from licensing, take a look at our Distribution Policy (pdf).
Legal Reserve Fund
Each year 1% of revenue from blanket licensing is allocated to the Legal Reserve Fund. Funds held in this reserve may be used to cover the costs of legal actions that are considered by the CLNZ Board to be strategically imporant to a group or groups of rightsholders. For more information on this, please take a look at our Legal Reserve Fund Policy (pdf).
Copyright Infringement Policy
We don't provide legal advice, only general information on copyright issues. Our Copyright Infringement Policy (pdf) outlines our approach to copyright compliance and infringement and provides guidance on how we will respond to allegations and evidence of copyright infringement. If you require expert or legal advice on copyright, you should seek the services of a legal professional.
Protected Disclosures Policy
This policy supports our commitment to high standards of compliance and ethics, without concern for reprisal. We encourage our people that are aware of wrongdoing to raise their concerns. For more information on this, please take a look at our Protected Disclosures Policy (pdf).
Compliments and Complaints
If you’ve had a great experience with us or have suggestions on how we could improve our services, we would love to hear from you. We want to provide a great service, so please include your name, contact details and a brief description of the situation. We will endeavour to get in touch with you within three working days. Please send feedback via our Get in touch page.